Let me paint you a picture. For many of you, it is a picture that will look familiar; a picture that describes the humiliation and fury millions of black women feel on a regular basis all across America.
Your hair is in need of professional attention, so you head to your favorite salon. You get there and you take a seat in the waiting area. And you wait. And you wait. And…
Finally, you’re taken to the shampoo bowl, where you wait some more. Eventually, your hair gets washed and conditioned. And you wait—with a wet head. All the while, you listen to inane conversation not fit for public consumption.
You finally are ushered to the dryer, where you sit until the timer goes off. Then you sit and watch client after client go to your stylist’s chair to be serviced. You wonder where you fit in, whether you’ve been bypassed for someone with an appointment after yours.
Now you’re more than just anxious; now you’re angry. Angry and hungry. Just when you’re about to lose it, you get called over to the stylist’s chair. But it’s almost too late. You’re infuriated, disgusted and, above all, disappointed.
By the time you have been styled and stop at the front desk to pay, you’ve been there for six hours.
This is where black hair salons have, for decades, failed black women.
Editor’s Note: The ladies over at the Lipstick Alley forum are involved in a lively topic, the conversation started from of an article that was posted in 2012 but the problem is as big today as ever. “How long will women deal with shoddy service at black hair salons?”.
As someone who has had to wait on many women(Mom, sisters, girlfriends, etc,) that were wasting the day away at the salon, I am interested in the answer. There’s a saying, “it is what it is…”, is that the point of view that has become the norm or should more be expected for your hard-earned dollars.
Why aren’t more salons rising up to take advantage of the horrible customer service that runs rampant in the industry? The opportunity is there for the taking. I’m sure the women needing their hair done in under 5-7 hours without attitude would even pay more money for efficient service.
This is most definitely a hot-button subject, at the time of this writing that specific forum thread has hit the 5th page of comments and is still rolling. Please let me know in the comment section if you are still accepting bad service from your hair salon, if so, why? Here are our forum article highlights:
- These places go about business in this ridiculous way, as if that is the way it should be, as if it is all right, acceptable.
- But how, when most stylists never worked in a “real” job where they were required to be on time, dress professionally, conduct business in a respectful manner?
- Women are tired of the hairdresser having an attitude that they are doing the paying customer a favor.